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Call Center Representative - Veterinary Call Center
at Ethos Veterinary Health LLC
Woburn, MA

Call Center Representative - Veterinary Call Center
at Ethos Veterinary Health LLC
Woburn, MA

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Description

Be part of our mission at Ethos to provide unsurpassed veterinary health care for our patients and their human companions. The Service Center is the gateway to our hospitals, and you will be at the front line delivering superior care to our clients and referring veterinarians. While we dont actually handle the animals our love for them is apparent in everything we do. Every day is different in our 24/7-365 Service Center and you could be booking appointments one minute then taking an emergency call from a client the next. We are a close-knit team in the Service Center and would love to talk to you about joining us.

We haveimmediate full-time openings for a highly-motivated, Call Center Representatives for our Woburn, MA location.

Summary: The Call Center Representative is tasked with delivering superior care for our clients and referring veterinarians while developing relationships with the hospital teams. In joining this team you will be part of Ethos mission to provide unsurpassed veterinary health care to patients.

Call Center Representative Responsibilities:

  • Provides superior service to clients and referring veterinarians through inbound and outbound calls
  • Acts as the primary point of contact for the hospitals and ensures all client and referring veterinarians needs are met in a professional and empathetic manner
  • Acts as frontline for all emergency calls exercising a calm and compassionate demeanor
  • Books client appointments with accuracy and efficiency
  • Accurately interprets Ethos protocols to provide solutions to resolve all client and referring veterinarians inquiries
  • Processes emails, transfers medical records and other administrative tasks

Call Center Representative Education, License and Job Requirements:

  • High School Diploma or equivalent
  • 1-2 or more years of customer service
  • Knowledge of Word, Excel, and Outlook sufficient to perform all routine tasks including email, document preparation and worksheet preparation.
  • Flexibility to work a rotating shift within a 24/7-365 a year service center

Call Center Representative Skills and Experience:

  • A team player with proven experience to deliver outstanding service within a high-volume environment (up to 80 calls per shift)
  • Excellent interpersonal skills and an ability to deal with emotionally charged client scenarios, sometimes in critical patient situations
  • A solid track record of exceeding productivity and quality goals
  • Strong communication skills, both written and oral
  • Good judgement and problem-solving skills
  • Background in hospitality or experience with dispatch work is a plus

Thank you for reading our job posting,

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

PM19


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