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Client Billing and Receivables Specialist
Indianapolis, IN

Client Billing and Receivables Specialist
Indianapolis, IN

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Billing and Receivables Description:

Outdoor Environments Group (OEG) is leading the industry in Landscape Architecture, Complete Exterior Construction, Horticultural Services, Property Care & Management, Swimming Pool Design, Construction and Service. We create and nurture outdoor spaces to evoke emotion and charm the senses of those who experience them. We offer401k, PTO, Paid Holidays, and comprehensive Health coverage!

We are seeking a Client Billing and Receivables Specialist to join our team! The Client Billing and Receivables Specialist is responsible for timely and accurate processing of client invoices and payments, as well as resolving discrepancies, communicating with clients and developing client relationships. The successful candidate will be a motivated self-starter who is customer service oriented, has strong accuracy, detail orientation and organizational skills. This position will report directly to the CFO, interfacing heavily with all the construction, design, and maintenance departments.

• Maintain and become familiar with the client and contracts to ensure accurate billing information is received from the Project Managers

• Maintain timely, accurate and organized collection reports, as well as regular communication and follow up with clients, as needed, to ensure payments are received

• Key player in the interaction with the other departments to receive job costing details from project managers and crew leaders in a timely manner to create client invoices

• Review all communication materials before going to a client with a QA/QC eye

• Establish and maintain guidelines and processes

• Maintain strong working relationships with all department and clients

• Prepare and review timely/accurate invoices as well as client reimbursable expense invoices

• Demonstrate and maintain high standards of accountability to deliver superior billing information and customer service on a timely basis

• Additional responsibilities as assigned including ad-hoc reports and analysis

• Support and lead special projects in support of the business priorities

• Promote and foster continuous improvement through an empowering, open minded and proactive approach and by acting as a catalyst for change management

• Support and lead office system process improvement efforts (Quickbooks, LMN, MS Office, ZenDesk, FormStack, BOSS LM)

Billing and Receivables Requirements:

Key qualifications include but are not limited to:

• Minimum 3 years experience producing contract specific invoices

• Associates degree or higher in Communications, Business, Finance or related field desired

• Ability to manage multiple projects at once, and thrive working in a fast-paced environment

• Exceptional writing, communication, and organizational skills

• Knowledge of Landscape, Construction, or Design industry process is helpful

• Team collaboration skills, including the ability to liaise between departments

• Self-motivation, strong initiative

• Web and computer savvy; proficiency in MS Office and Quickbooks desired

• Experience with BOSS LM, ZenDesk and FormStack a plus!

• Detail oriented, highly organized and responsive to email, teams and projects

• Strong work ethic, great attitude, proactive in nature and a problem-solver

• Demonstrated ability to gain trust and credibility with clients, team and leaders

• Excellent relationship building skills with people at all levels and in all functions

• Ability to prioritize workload, handle multiple tasks, meet deadlines and work self-directed with a sense of urgency


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