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Collections Specialist
at Freemont Yardley Search
Norwalk, CT

Collections Specialist
at Freemont Yardley Search
Norwalk, CT

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Job Description


  • Collect overdue payments via phone and written correspondence
    • Process payments
  • Suggest schedules for repayments/settlements
  • Regularly follow up to ensure monies are collected
  • Document all relevant information from all conversations.
  • Maintain expected quotas for calls, contacts, pending payments, etc.
  • Creatively locate debtors who no longer have accurate contact information.
    • Also work with companies who provide these services
  • Handle requisite documentation towards account reconciliation, required adverse action, and any reporting requirements.
  • Act as liaison with companies assisting with collections activity.
  • Collection and disseminate all appropriate documents for customer restructure requests to Credit.
  • Create documentation and correspondence
  • Communicate and share information with other internal departments as needed
  • Prepare and place accounts for repossession; monitor and document activities.
  • Prepare and request accounts that have been repossessed to be inventoried.


  • 1+ year of collections experience
  • 4-year degree preferred
  • Demonstrable mathematics skills and understanding units of measure.
    • Ability to compute rate, ratio, discounts and percentages.
  • Strong PC computer skills inclusive of Microsoft Office (Word, Excel, PowerPoint
    • Ability to pick up new programs.
  • Ability and willingness to work evenings and overtime as needed.

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