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CONCIERGE
at Compass Group
BASKING RIDGE, NJ

CONCIERGE
at Compass Group
BASKING RIDGE, NJ

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Description

A Fresh Approach to Great Results. 

 

 

At FLIK Hospitality Group we believe in great food, great service, and great people. As a leading corporate dining and hospitality company, we provide quality and nutritious meals with a wellness-first approach, reception services, and property management to over 800 locations nationwide. From respected law firms, financial institutions, professional athletics teams, K-12 independent schools, hotels and conference centers, and more, our approach to hospitality is rooted in our dedication to providing quality service to each and every one of our guests. We believe in seasonality in sourcing our ingredients and providing a customized approach to the culinary and hospitality needs of each client; our wellness first approach ensures our food supports healthy and delicious choices. Join our team today!

 

 

Job Summary

Key Responsibilities:

  • Be a visible, mobile, always available presence in the assigned area, with an emphasis in establishing trusting relationships with employees.
  • Ensure all aspects of Arrive, Connect, and Focus areas are clean, available to the customer, well stocked and functioning properly.
  • Welcome customers to the workplace, confirm their requirements, orient them to the building/floor, and communicate the importance of workplace etiquette.
  • Facilitate customer’s connection with all site-related requirements including safety, security, space for individual work, conference rooms, office supplies and equipment, as well as technology systems and tools, catering, and additional local services as needed.
  • Walk the space and be visible throughout the day to communicate with employees, gather their feedback, and assist them with their needs.
  • Liaise with relevant internal client groups to orient new hires to the space and assist visiting Verizon employees.
  • Ensure prompt resolution of customer issues and complaints, pro-actively communicate operational matters of concern and escalate to responsible management as appropriate and warranted.
  • Collaborate to solve problems and resolve spontaneous and unique situations with professionalism and customer service orientation.
  • Demonstrate responsiveness and creativity in finding solutions to support and build the V-community, including coordination with EA’s to outline social gatherings.
  • Plan daily and weekly schedules to provide customers with a timely response to requests and to manage overall traffic.
  • Be aware of and prepare for major events, visits, presentations, etc.
  • Monitor and report daily, weekly, and monthly usage and occupancy.
  • Share experiences, suggestions, and learnings with the GRE workplace team.

Skills/Requirements

  • Minimum of 3 years experience in high visibility, high engagement, customer facing roles.
  • A warm, friendly, personable demeanor that easily draws people in.  No fear of engagement.  Ability to create and maintain a welcoming, hospitable environment.
  • Ability to communicate effectively, own and solve problems, act quickly and confidently.
  • Excellent written and social media communication skills.
  • Proficient in MS Office and Outlook.
  • Exceptional relationship building and people skills.
  • Ability to network at all levels within the organization.
  • Resourcefulness, professionalism, and poise.
  • Motivation for continued learning

 

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 323201

Flik 

ANASTASIA MANTZARIS 

SALARIED NON-EXEMPT 

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