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CUSTOMER SERVICE REP 3
at TalentBridge
West Des Moines, IA

CUSTOMER SERVICE REP 3
at TalentBridge
West Des Moines, IA

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Description

Job Description

TalentBridge has a great opportunity with one our best clients that allows you to get your foot in the door with a fortune 500 company. This position provides excellent training which will allow you to transition into the role with great confidence. In the past 12 months, nearly one-third of our employees have experienced career growth in the form of promotions, raises and career opportunities. If this opportunity best represents you, please apply and we would love to speak with you.
  • Participate in and support customer service department goals
  • Efficiently handle a variety of customer inquiries regarding home mortgages
  • Become a subject matter expert of mortgage banking processes, procedures, and internal and external resources
  • Actively identify, develop and execute best practices to better service their internal and external customers
  • Possess strong knowledge of all services to meet the needs of their customers (training)
  • Minimize call escalations by gaining their customer’s trust and confidence
  • Prioritize quality and efficiency in resolving customer issues

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