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Customer Service Rep - I
at Apex Systems, Inc.
Cary, NC

Customer Service Rep - I
at Apex Systems, Inc.
Cary, NC

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Contacts

Description

Apex Systems is seeking qualified candidates for a Business Customer Service Representative in the Cary, NC area!

Please review the details of the position listed below, and if you feel like you would be a good fit for the role- Please send an updated resume to Mackenzie at mvmantlo@apexsystems.com!

Job Description:

As a member of our Business Operations team, you will be combining your natural ability to solve issues with your desire to help our customers and you'll be the expert providing pre-sale account support to our Wireless business sales customers. Your role will be critical in diagnosing and troubleshooting account issues while educating customers on our self-service tools and products. Whether its in person or over the phone, you'll provide a first-class customer experience again and again.

Responsibilities:
* Creating account profiles and entering orders for new and existing customers.
* Processing Purchase Orders for government customers.
* Partnering with internal departments to ensure customer orders are processed accurately and timely.
* Researching and resolving customer billing inquiries and discrepancies and communicating results to our customers.
* Delivering training on self-service tools and products to customers.
* Performing account analysis and creating reports for customers on usage, pricing and
Competitive comparisons.
* Interacting with various stakeholders at different levels within the organization.

We are looking for:

*Positive professionals with a focus on solving problems through researching and diagnosing issues and leveraging resources in order to resolve customer accounts. *Candidates that thrive in a fast-paced and dynamic environment where its all about multi-tasking to get the job done.

Required:
* Associates degree or one or more years of work experience.
* Knowledge of Excel including pivot tables, basic formulas and charts.
* Technical sales support or customer service experience.

Even better if you have:
* Demonstrated strong organizational, project management and reporting skills.
* Experience handling and prioritizing multiple projects
* A project management certification.
* Technical training experience.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.


VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

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