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DIRECTOR of HUMAN RESOURCES at New York City Center in New York , NY

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New York City Center has played a defining role in the cultural life of the City since 1943 when it was founded by Mayor Fiorello LaGuardia with the civic mission to make the best in the performing arts accessible to all audiences, and it continues to honor its founding mission today.  Its distinctive neo-Moorish theater welcomes hundreds of thousands of visitors to experience internationally acclaimed artists on the same stage that legends like George Balanchine, Leonard Bernstein, and Barbara Cook made their mark. For 25 years, the treasured Tony-honored Encores! series has given new life to the American musical theater canon, complemented by the more recent Encores! Off-Center, which features seminal Off-Broadway musicals filtered through the lens of today’s innovative artists. Dance continues to be an integral part of the theater’s mission with programs like the annual Fall for Dance Festival, which exposes a new audience to an international array of artists by offering highly subsidized ticket prices.

City Center is also the home to a roster of renowned national and international companies including Alvin Ailey American Dance Theater, City Center’s principal dance company, and Manhattan Theatre Club.  Through its robust education and community engagement programs, City Center brings the performing arts to over 9,000 New York City students each year and activates all areas of the building with talks, master classes, art exhibitions, and intimate performances that provide audiences an up-close look at the work of the great theater and dance artists of our time.



New York City Center is seeking an experienced Human Resources professional for this newly created position, reflecting City Center’s commitment to an engaged, informed, and supported workforce.  


The HR Director will be an important addition to City Center’s management team.  Reporting to the Chief Financial Officer, he/she will oversee the human resources function primarily as it relates to NYCC’s 55 full-time administrative employees.  Although the staff includes an additional 400 part-time and/or seasonal employees --primarily in union-represented positions -- the labor and employment issues related to that portion of the workforce are generally handled by others in the organization.  Nonetheless, the Director will be involved in certain matters affecting the unionized workforce on a limited basis.


The Director will be an advocate for employees and management, considering and balancing the needs of both in the advancement of the organization’s strategic goals.  The role requires a strong communicator and a keen observer of workplace culture and employee engagement with the ability to identify opportunities for improvement and be influential in his/her recommendations.  He/she will be committed to the support of positive employee
relations in service to a workforce of creative and talented employees who are proud to be part of New
York’s leading center for dance and musical theater.



  • Reporting to the Chief Financial Officer, the Director of Human Resources leads and oversees the organization’s human resources function with respect to its non-unionized workforce and
    may assist others with certain of these functions for its unionized employees.


  • Researches, plans, develops, implements, communicates, and evaluates policies, practices, guidelines, and initiatives to support the organization’s strategic goals.  Makes recommendations to executive management for improvement and updating of the same.  Manages the maintenance of the employee handbook.


  • Manages the recruitment and staffing functions across the organization as they pertain to non-unionized employees.  Develops and implements talent acquisition, orientation, retention, and succession planning strategies that support excellence and diversity in the workplace.  Implements and oversees certain aspects of these functions in conjunction with the Finance Department.


  • Works with the executive management team on the administration and support of the organization’s wage and salary program and on specific compensation matters. Provides advice and recommendations based on review of salary surveys and other data. 


  • Maintains up-to-date knowledge of all federal, state, and local laws pertaining to employment and ensures organizational compliance.  Provides guidance and counsel on their interpretation and implementation, including but not limited to EEO, ADA, FMLA, and FLSA.  Consults with legal counsel as appropriate.


  • Provides guidance, coaching, and counseling to employees and managers on a wide range of employee relations and performance issues.  Plans and executes initiatives to promote a positive work environment, free from discrimination, harassment, intimidation, or hostile / offensive behavior.  Conducts investigations and recommends actions to resolve employee complaints.


  • Assesses needs and manages strategies to foster a supported, satisfied, and engaged workforce and to optimize communication within and between departments.  Develops approaches to encourage teamwork and trust, while effectively balancing employee and organizational needs.


  • Oversees certain aspects of leave programs and other employee benefit programs and insurance plans that are managed elsewhere in the organization, including communication with employees about such programs.  Administers compliance with FMLA, NYC Earned Sick Time Act and NYS Paid Family Leave.


  • Identifies needs and opportunities for employee training and development.  Recommends, plans, implements, and evaluates initiatives that enhance employee performance, support individual employee growth, and recognize accomplishments.


  • In conjunction with others in the organization, establishes and maintains HR/employee records,
    ensuring compliance with recordkeeping protocol.  Provides reporting and analysis as needed.


  • Coordinates and conducts employee events, meetings, and other gatherings as needed.


  • 7 + years of progressively responsible and broad experience in human resources, including
    current best practices.  Experience working in a non-profit and/or arts organization is a plus.


  • Bachelor’s degree required.  Master’s degree in a related field or HR certification preferred.


  • Excellent oral and written communication and interpersonal skills.


  • Knowledgeable and up-to-date on relevant federal, state, and local employment laws and specific experience ensuring their compliance.


  • Demonstrated ability to perform needs analysis and create strategies and initiatives relating to retention, employee engagement, and employee development.


  • Ability to build and maintain strong working relationships across the organization and gain trust and respect of management and employees.


  • Strong employee relations and dispute resolution skills.


  • Resourceful, organized, and “hands-on”



Please submit resume and cover letter that includes salary expectations to jobs@nycitycenter.org.  Please include in the subject line: “RE: HR Director”. Also indicate in your cover letter where you saw this posting.



City Center is an equal employment opportunity employer and is committed to providing a work environment that is free of discrimination and harassment (including sexual harassment) based upon any protected characteristic.  City Center does not discriminate for reasons of race, color, creed, religion, age, marital status, membership in a domestic partnership, veterans or uniform service member status, gender, pregnancy, sexual orientation, gender identity or expression, ethnic or national origin, mental or physical disability, genetic information, medical condition, history of domestic violence or assault, caregiver status, or any other protected characteristic under applicable federal, state and local laws. City Center ensures equal and fair treatment of any employee or applicant with known mental or physical disabilities

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