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Family Support Specialist
at Options Counseling and Family Services
Salem, OR

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Options Counseling and Family Services is an Oregon based non-profit agency comprised of people helping people. Our culturally diverse team of caring individuals has been serving Oregon families for over 25 years. We are proud to offer a Trauma Informed Care environment for both our clients and our staff.


General Description

Provides services to families referred through DHS/Self Sufficiency to enhance family stability and support workforce readiness. Provides a comprehensive screening to determine immediate needs. Provides skills training to children, adolescents and adults to address immediate needs. Develops and implements effective service plan. Collaborates with community partners and connects families to relevant resources to support progress. Ability to travel to families' homes and communities required*

Position Requirements

Minimum Qualifications:

Meet criteria as a Qualified Mental Health Associate (QMHA). Pass a DHS background check and/or fingerprinting. Effective working to support education, substance use disorder treatment, behavioral health, and other presenting concerns. Must have respectful, open, unbiased, accepting attitude toward clients and their families. Relate effectively with children, adolescents, parents, staff and the community. Maintain client confidentiality.

Preferred Qualifications:

Bachelor's Degree of Science in social work, psychology, or counseling. Two years' experience working with at-risk families within the last five years. Knowledge of dynamics of high-risk families including sexual abuse, substance use, and domestic violence. Bilingual, English/Spanish.

Essential Duties and Responsibilities:

50% - Direct Service

  • Provide in-home change services to children, adolescents and families
  • Assess for parental capacities as related to child safety and well-being
  • Help family members overcome barriers and identify strengths
  • Utilize Motivational Interviewing, Wraparound, Collaborative Problem Solving, and other evidence-based practices
  • Help parents improve diminished protective capacities
  • Provide a range of services including parent education, communication skills, home management, budgeting, stress reduction, stabilization of home environment, and other appropriate services
  • Refer client to supportive services to supplement treatment and counseling as appropriate
  • Conduct parent-child coaching and interaction sessions
  • Create and maintain positive, collaborative relationships with supportive partners in the community
  • Provide intervention that is family-focused, culturally relevant, behavior and goal-directed
  • Work a flexible schedule to meet families' needs and be available for crisis consultation

35% - Case Coordination

  • Coordinate case activities with Contract Supervisor, DHS/Self-Sufficiency, schools and other community partners
  • Participate in branch meetings, as needed
  • Maintain and carry out all scheduled appointments
  • Attend and actively participate in weekly group supervision meetings with supervisor and peers

15% - Documentation

  • Report any potentially dangerous situations or safety plan violations to DHS or law enforcement, including making required mandatory reports
  • Document all travel time, mileage, and other required work-related activities
  • Maintain accurate and complete client records, including weekly progress reports, treatment plans, service summaries, and memos to chart, within the electronic client record (ECR), to meet contract requirements
  • Develop a written record of appropriately used direct support funds for client family

Working Conditions

  • May be required to work afternoon, evening, and/or weekend hours
  • Will travel locally and transport clients with own vehicle. Must be insured with liability insurance*
  • Extended periods of time sitting at work station updating client records, phone work, and client sessions
  • Ability to stand, work, and drive throughout the day
  • Mobility and dexterity sufficient to assist clients and handle required job-related functions and move about the facility
  • Ability to cope with clients who may use challenging or offensive language with potential for escalation to physical aggression

* Positions that require driving clients must maintain vehicle insurance as required by law, with a minimum of $100,000/$300,000/$100,000 personal auto liability coverage (proof of insurance will be required).

**Reasonable accommodations may be made to enable applicants with disabilities to perform the essential functions.

Req Number


Salary Range*

$35,000 to $38,250 DOE

EOE Statement

Options Counseling and Family Services is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

* The salary range is calculated using Oregon Equal Pay Law factors, which accounts for experience, education, training, travel, and workplace location.

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