1. Choose your Affinity Group

* Equal Opportunity / Affirmative Action

We serve Equal Opportunity Employers and are an Equal Opportunity Employer. The Professional Diversity Network has separate professional networking sites for different affinities, and in selecting the groups you identify with, you will be joined with those networks.

Note: Providing this information is strictly voluntary - you will not be penalized or subjected to adverse treatment. If you choose not to provide this information, simply select "Choose not to identify."

2. Choose Method
X
Sign in with LinkedIn
Sign in with Facebook
OR

Tell us about yourself

Geek Squad Consultation Agent
at Best Buy
Lansing, MI

Geek Squad Consultation Agent
at Best Buy
Lansing, MI

Save or bookmark jobs as you go and access them anytime later with your account.

Contacts

Description

Geek Squad Consultation Agent

Our Agents are the first point of contact for clients and command the check-in and check-out experience of client devices. They ask the right questions, listen to client needs, take detailed notes, and partner with our Advanced Repair Agents to fully resolve the issue. It's the Consultant Agent's mission to ensure no client is ever left unserved or underserved.

Responsibilities include:

  • Positively engage with the client during the check-in and check-out process
  • Ask probing questions, listen and record details, and offer an accurate time estimate for next steps
  • Monitor queues and provide status update to clients
  • Clearly communicate with team members
  • Support Geek Squad efforts to protect the world, one device at a time
Basic Qualifications:
  • Experience actively using and learning about customer electronics
  • Ability to work successfully as part of a team
  • Strong ability to prioritize and multi-task in a fast-paced environment
  • Ability to work a flexible schedule inclusive of holidays, nights and weekends

Similar Jobs

See All »

Other Jobs at Best Buy

See All »