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Global Alliance Director
New York, NY

Global Alliance Director
New York, NY

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The FM Global Alliance Director manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value. Working closely with the Global Integrated Account Director, the FM Global Alliance Director will ensure alignment between the account organization and other departments within GWS to maximize value creation and ensure excellence in operational delivery by providing direction and oversight to enable account teams to positively contribute and comprehensively manage the fulfillment of our commitment to the client.

Through the development and execution of an Account Business Plan, the Alliance Director will be responsible for the profitable revenue growth and profit targets of the account portfolio. The incumbent is required to develop and foster senior level customer relations as part of developing strategic plans that ultimately improve the client's business, utilizing the full breadth of products and capabilities of GWS.

The responsibilities for this position include, but are not limited, to the following:

P&L, Contract Management and Governance:

Accountable for financial performance of assigned account(s)

Indirectly leads the resources to deliver against the contract, managing scope interpretation as required.

Leads the sponsorship essential to deliver against the contract, managing Scope interpretation as required

Ensures fulfillment of "promise" to customer - sets tone and culture for the way GWS delivers

Engages executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services

Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications

Customer Relationship Management & Development:

Manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client

Demonstrates credibility and thought leadership, influencing business outcomes

Manages enterprise wide client relationships at senior levels acting as an extension of the client's executive management team

Creates alignment between customer need & organizational delivery

Manages issue escalation and resolution

Strategic Planning & Value Creation:

Account Growth

Acts as an expert in customer's business, culture and strategy by pro-actively contributing to the improvement of the client's business.

Supports growth of customer's business through the development and execution of an Account Business Plan

Influences the client's planning and budgeting process to enhance value and optimize performance

Represents the customers' best interests externally and internally to GWS

Strategic interpreter of needs and identifier of new value-added services

Accommodates, plans, integrates portfolio contraction & expansion

Ensures the successful management of scope expansion & renewal activities

Establishes and executes resource & people strategy

Service Delivery Integration and Assurance:

Act as a champion of the Integrated Account model, working closely with the Global Integrated AD, Global RE AD, and Global PGO AD to deliver upon the combined CBRE commitments to the client.

Acts as single point of contact for FM related communication to and from the senior client

Act as team leader and be responsible for provision of all services that touch customer; manage escalation process

Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within GWS and executive leadership

Manages in a matrix environment

Manages Customer business changes that impact service delivery


Directs the account leadership team and may have direct reporting as well as matrix reporting responsibilities

Manages in a diverse environment

Multi regional responsibilities


Bachelor's degree (BA/BS) from four-year college or university and a minimum of ten plus years of related Global experience and/or training with emphasis on Facilities Management, Engineering Operations, Transaction Management, Project Management/Construction and Consulting


Credible management of a large P&L

Proven experience as a visionary leader

High level of personal credibility, customer relationship management, networking and interpersonal skills

Proven track record in the development & implementation of strategic plans

Significant experience managing customer accounts across multiple regions

Ability to effectively navigate in a matrix organization

Exceptional collaboration skills

Understanding of contracts and commercial models in the market

Strong communication skills

Industry knowledge and trends

Consultative skills

Ability to prioritize

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