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Help Desk IT Support
at 6 hour hire
Union Square, NY

Help Desk IT Support
at 6 hour hire
Union Square, NY

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Description

Job Description

OVERVIEW

This person is primarily responsible for providing desk side support to client end users. This person would work under the daily supervision of client managers. This may entail desk side diagnosis and repair as well as level I technical support. This person should have experience providing technical support for basic computing issues. This role is for someone who is looking to gain more experience in the technical field. Temporary roles are a great way to get started with our client. It is not uncommon to consider out past temps for full time roles! This could be a great opportunity for current students who have their days open or recent graduates with intern experience.

RESPONSIBILITIES

  • Provide hands-on and/or telephone technical support to client end users

  • Provide resolution and assistance to Windows 7x problems

  • Enter, retrieve, forward, edit, and close service tickets using client ticketing systems

  • Provide resolution and assistance to standard supported applications: Lotus Notes, MS Office, Netscape, Internet Explorer, Antivirus and other supported proprietary applications and systems

  • Document and assign call tickets to related IT groups for further support

QUALIFICATIONS

  • A+ certification (preferred)

  • Dell and/or HP certified (a plus)

  • Proficient with Microsoft Office Applications

  • Excellent customer service skills

  • Excellent verbal and written communication skills

  • Skilled with organization, decision making and time management

  • Ability to work independently and as part of a team

  • Strong knowledge of Windows operating systems

  • Ability to troubleshoot hardware and software problems

  • Knowledgeable on software installations

 

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