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Hospitality Manager - Claremont, CA
at Compass Group

Hospitality Manager - Claremont, CA
at Compass Group

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If you have a positive attitude and a love for learning, you may be interested in joining our team.

With a marked focus on senior living, Unidine delivers custom culinary programs centered on diamond service, scratch cooking, and a holistic health & wellness approach to dining. We embrace culinary integrity and innovation to craft invigorating, nourishing, and memorable meals with high quality local, seasonal, and responsibly sourced ingredients and products. As a boutique food and dining management service, we specialize in tailored, creative solutions to serve discerning clients and their clientele nationwide.

Full time associates at Unidine are offered many fantastic benefits such as:

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts (FSAs)
  • Commuter Benefits
  • Wellness Program
  • Employee Assistance Program
  • Life Insurance for Associates and Eligible Dependents
  • Short Term Disability (STD) and Long Term Disability (LTD)
  • Accidental Death & Dismemberment (AD&D) Insurance
  • Discount Marketplace
  • 401(k)
  • And other voluntary benefits

Short Description

The Hosp./DR manager, under the General Manager’s supervision, represents Undine in direct contact with our Clients, their employees, and facility guests (i.e., residents or patients and their family members) for setting standards, ensuring compliance in all areas of unit operations, communicating and demonstrating our business values. He/she has the accountability for helping to lead the facility Team Members within the context of operational standards, company policy, and personnel practices and for providing hands on contributions.

Hosp./DR managers are charged with developing excellent working relationships with clients and training and directing all Team Members towards achieving the two primary goals above through consistently high performance levels that meet and exceed resident and client expectations.

Accomplishing this well and consistently results primarily from effective leadership and management of Team Members and by having a visible presence in daily operations. The Hosp./DR manager must set and communicate objectives, communicate and reinforce high standards in all areas, monitor performance, address issues, train and develop, and reward the Team members so that their motivation and performance result in high quality, profitable resident-focused operations. He/she also has specific production responsibilities.

The Hosp./DR manager is also cooperative and collaborative with his/her client relationships, Undine operational supervision and corporate resources, as he/she understands that achievement of goals and high standards must be a joint effort in our complex, demanding business environment.

Job Summary

Essential Functions and Key Tasks:

The following table describes the balance of the “ideal” (and ultimately necessary) skills, knowledge and competencies for the Hosp./DR manager, a model and goal that is part of a continuing personal management development process.

  • Ability to communicate clearly and concisely (verbal and written) with residents, guest AND know what, when and how to communicate depending on audience and subject matter (sensitivity and timing)
  • Ability to communicate clearly and concisely (verbal and written) to his/her employees AND know what, when and how to communicate depending on audience and subject matter (sensitivity and timing)
  • Ability to set high performance and behavioral expectations AND follow up to ensure that expectations are being met.
  • Adaptable, willing to learn AND able to apply learning to current duties to increase effectiveness and efficiency
  • Flexible in viewpoint to evaluate and manage situations AND complete honesty and personal integrity in dealings with clients, Team Members and with company assets and operations
  • Ability to produce and deliver consistently high quality meals AND do so within budget and payroll requirements for assigned schedule.
  • Ability to operate with minimal direction AND collaboratively taking company’s perspective to work with supervision to achieve company goals.
  • Ability to deal with immediate priorities AND anticipate needs to avoid always putting out fires
  • Ability to be supportive of his/her Team Members’ needs AND willing and able to represent and support management philosophy, policies & procedures, and necessary changes.
  • Ability to follow systems, programs, and policies to achieve company standards AND recognizing when a situation requires initiative to go above and beyond standard expectations.
  • Conduct meetings with residents and their families to ensure satisfaction with dining service and help with appropriate menu selection.
  • Circulates dining rooms during meal periods, interacts with residents to ensure satisfaction..
  • Performs daily audits of safety, sanitation, food quality, meal delivery at point of service, and quality standards to optimize financial and operational performance,
  • Maintains proper record that track meal served by resident and revenues collected within the dining rooms and bistro.

Education and Experience:

  • An undergraduate (BS/BA) degree in Food Science, Nutrition, Culinary Arts or Hotel/Restaurant Management is required.
  • In absence of a bachelor’s degree, a candidate must have an Associate’s Degree and have completed the Certified Dietetic Manager program (or state equivalent).
  • 3-5 years years related experience and/or training at Dining Services Director level or equivalent level (preferably in a Long Term Care or Acute Care environment); or equivalent combination of education and experience.

Work Environment:

  • Requires repetitive wrist motion. Frequent lifting, pushing, and carrying.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group North America is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).



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