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Inbound Customer Service Representative
at Randstad Staffing
Tempe, AZ

Inbound Customer Service Representative
at Randstad Staffing
Tempe, AZ

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Description

Job Description

 

Randstad, is in partnership with a large corporation that is looking for several Customer Support Representatives to support their booming online business. This role will receive in-bound calls, routed from 16 international call centers, utilizing multiple screens and software systems to research, identify and quickly resolve customer needs:

. Gift card balance inquiries
. Online order inquiries which could include; order modifications, cancellations, duplication's, shipments, etc.
. Requests for refunds or replacements
. Customer account troubleshooting
. Timely and accurate documentation reflecting each customer resolution

Due to the pace and interactive nature of training, consistent and regular attendance is crucial.

Training Monday-Friday 6:00 AM- 2:30 PM, after training Tuesday-Saturday

Company Description

Our promise is Human Forward. It's the human side of our business that makes the difference. That's why we combine the power of today's technology with the passion of our HR professionals to create an experience that's inherently more human. We call this Human Forward.

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