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Insurance Service Professional
at Hanover Insurance
Howell, MI

Insurance Service Professional
at Hanover Insurance
Howell, MI

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Description

Insurance Service Professional

Job ID #:9906

Location:

Howell, MI

Functional Area:

Customer Service

SBU:

Position Type:

Full - Time


Education Required:

High School Diploma

Experience Required:

1 - 3 Years


Relocation Provided:

No

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Job Description

Position summary:
Our Personal Lines department is seeking a/an Insurance Service Professional to join our growing team in our Howell, MI office.

As a member of our Customer Service Center team, you will work with our independent agents and their customers to create an outstanding service experience.

This role is responsible for providing consultative service to our customers while also educating and offering personal lines P&C products. The right candidate must have the ability to answer simple to complex customer inquiries, process policy and billing changes and research and consult on coverage and policy related needs with our customers.

By joining our team, you can expect to take part in a comprehensive training program that will position you for success. You will learn our service philosophy along with system, product and skills training across the Personal Lines business that will position you for a wide range of career growth and continued personal development.

This is a full-time, non-exempt role.

Responsibilities including the following, but others may be assigned:

*

Receive inbound calls to assist agents and policyholders with questions regarding their insurance needs

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Counsel, educate and provide accurate insurance advice to customers and/or agents

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Provide recommendations and consult on coverage in appropriate situations and in the best interest of the customer

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Interpret and verify policy coverages, changes, renewals and new business transactions

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Must use established guidelines and techniques such as timeliness, first contact resolution, quality and effectiveness to respond to all inquiries

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Other duties as assigned

Position Requirements:

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Must secure and maintain appropriate P&C state license(s)

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Minimum 1 – 3 years’ experience in a customer service or sales environment

*

Bachelor’s degree preferred or equivalent experience

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Exceptional customer service and phone skills

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Strong organizational and time management skills

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Strong written and verbal communication skills

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Takes ownership and accountability of servicing customers

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Effective in cultivating strong business relationships through a clear focus on internal and external customers

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Able to overcome obstacles, be flexible and find common ground for resolution

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Exhibits positive attitude and patience when communicating with customers

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Easily adapts to changing situations, requirements or priorities

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Cultivates an environment of teamwork and collaboration

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Basic ability to navigate computers and applications (MS Office, Excel, Word, etc.)

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Ability to commit to Customer Service Center Training program, call center schedule, and work within a structured environment

EEO statement:

“The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office.

The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed "Employment Agency Agreement" already on file with Human Resources - The Office of Talent Management.

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