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Member Support Lead
at WorkInSports
Chicago, IL

Member Support Lead
at WorkInSports
Chicago, IL

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Description

Member Support Lead

Member Support Lead Job Details

The Member Support Lead demonstrates the highest-level of customer service, problem-solving and conflict resolution for our members. This position manages all forms of financial inquiries from our members, including cancellation and refund requests. The Member Support Lead uses his/her superior communication and problem-solving skills to resolve common problems that our members face to help them steer towards success with their memberships, while remaining committed to company revenue goals.
If you share the passion, energy and appreciation for what sports has done for you, are competitive and goal oriented, and are interested in making a difference in a family's life daily, you are in the right place.

Responsibilities

  • Manages all forms of inbound contact (phone calls, emails, texts) from members of the NCSA network.
  • Provides a world-class customer experience to NCSA's clients.
  • Manages all forms of financial inquiries from current clients, including cancellation and refund requests.
  • Manages all forms of escalations, with the primary goal of resolving problems and issues.
  • Proactively reaches out to at-risk and former members, to help re-engage and retain them.
  • Accountable to client experience as well as company revenue goals.
  • Coaches NCSA student-athletes and families as needed.


Requirements

  • Bachelor's Degree or 2+ years of customer service experience
  • World-class customer service skills
  • Exceptional problem-solving skills
  • Organized and detail oriented
  • Strong work ethic with team player attitude and mentality
  • Excellent writing skills
  • Proficiency with Microsoft Word, Excel and Outlook
  • Goal-oriented with a desire to succeed
  • Passionate about college athletics


Benefits & Perks

  • Stay Healthy: Enroll in comprehensive benefits & insurance plans with no waiting period
  • Be Well: Expense up to $65 per month for health & wellness
  • Maximize Savings: Contribute to your 401k retirement savings with company matching
  • Be Comfortable: Enjoy a relaxed casual dress code
  • Give Back: Receive paid time off to volunteer in your community
  • Take Time: Enjoy paid parental leave to bond with & care for a newborn or newly adopted child
  • Stay Connected: Expense up to $350 towards the purchase of a laptop, tablet or computer
  • PAWesome Perk: Enroll your furry friends in our Voluntary Pet Insurance Plan


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