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Operations Specialist
at Rocket Loans
Detroit, MI

Operations Specialist
at Rocket Loans
Detroit, MI

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Description

The Operations Specialist reviews and verifies documents and information gathered at the time of application to get our clients through the verification portion of their personal loan application.

Responsibilities

  • Proactively reach out to clients and client prospects who are looking to obtain a personal loan and guide them through the loan review process
  • Use a variety of outreach methods to communicate with clients, such as phone (inbound/outbound calls), emails, text and chat
  • Review loan applications, credit reports, and income and identity documentation in an effort to make informed decisions on extending credit to prospective clients

Requirements

  • Strong communication, client service and time management skills
  • Sense of urgency and a strong focus on influence and persuasion
  • Detail-oriented team player who can multitask and handle workloads with deadlines
  • Ability to work confidently and effectively in a fast-paced work environment
  • Ability to organize and prioritize work to allow handling more than one project at a time
  • Ability to clearly communicate loan decisions
  • Ability to complete income calculations
  • Strong analytical skills
  • Ability to perform tasks under direct supervision
  • Ability to work a flexible schedule: Monday through Friday (9:00 a.m. - 6:00 p.m., 10:00 a.m. - 7:00 p.m. or noon - 9:00 p.m.), including two to three late nights per week; Saturdays (9:00 a.m. - 6:00 p.m.); and Sundays (9:00 a.m. - 1:00 p.m.)

Who We Are

Rocket Loans is an online platform revolutionizing how individuals get a personal loan. Every day, more and more people are able to consolidate high-interest rate credit cards, make home improvements or take a dream vacation because Rocket Loans helps them obtain a personal loan.

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