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Outlet 1 Host/Hostess
at Westin Riverwalk San Antonio
San Antonio, TX

Outlet 1 Host/Hostess
at Westin Riverwalk San Antonio
San Antonio, TX

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Description


Location: US-TX-San Antonio
# of Openings: 1
Category: Food and Beverage
Position Type: Regular Full-Time
FLSA Status: Non-Exempt

About Us

Located on the world famous San Antonio River Walk, the upscale Westin Riverwalk Hotel offers our associates the opportunity to work in a beautiful location, in a city rich with history and culture. In addition to our health insurance plans and employer matching 401K plan, our associates enjoy a host of on-site benefits that include free meals, free bus passes and heavily discounted parking in a downtown location. Associates at the Westin Riverwalk have access to the Marriott Room Rate Discount program. This program offers room rate discounts at thousands of hotels located throughout the world, with many of these hotels offering a 20% discount for food and beverages.
Come join our team! In 2019 our hotel is celebrating twenty years of service to the hospitality industry in San Antonio.

Overview

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences.

Responsibilities

  • Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
  • Read, maintain and make daily entries in the log book to coordinate communication between shifts and management.
  • Maintain proper set-up of dining room.
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.


Qualifications

  • Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
  • Ability to remember, recite and promote the variety of menu items.
  • Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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