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Quality Manager, Wood Plants at Armstrong Flooring in Lancaster, PA

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Quality Manager, Wood Plants 
Job: Quality
Primary Location: Lancaster, Pennsylvania
Other Locations: 
Employment Status: Full-Time
Travel: 25%


Armstrong Flooring, Inc. (AFI) has a job opportunity for a Quality Manager to be located in Lancaster, PA.  Reporting to the AFI Senior Manager, Global Quality, the Quality Manager will be responsible for managing the quality assurance effort in support of AFI Wood and having in place the necessary quality systems that will result in product quality levels that meet customer expectations.


Key Responsibilities:

  • Establishing manufacturing product quality standards based on customer input and expectations
  • Identifying product leading indicator metrics based on customer CTQ’s and ensures that these measures are monitored and adhered to
  • Establishing business format and assuming ownership of semi-annual Quality and Service Review Meetings at Armstrong Flooring North American Wood plants
  • Managing the audit and compliance processes of product families manufactured by Armstrong Flooring North American Wood using statistical methods to measure results
  • Owning the change management process for North American Wood products and processes
  • Participating in the New Product Development (NPD) process by establishing finished product performance requirements, risk assessment and developing capability testing to ensure compliance
  • Managing the Internal Product Quality Audit process for all Wood plants to ensure compliance
  • Initiating a number of projects which result in product improvement and improved customer satisfaction
  • Coaching and developing Wood plant quality assurance resources to a higher level of performance with emphasis on customer understanding and satisfaction
  • Owning the development and management of the North American Wood Quality Operating Plan
  • Participating in Wood Value Stream Mapping events to represent quality
  • Visiting contractor and distributor customers to solicit information and input regarding product performance measured against customer expectations
  • Engaging with Wood business stakeholders in all aspects of the business that impact complaints and claims



  • Moderate travel expected pertaining to normal job functions, approximately 30-35%
  • Travel for conferences, vendor meetings or similar activities may also be required (


Required Qualifications:

  • Bachelor’s Degree in a Quality Assurance or other related field; or equivalent experience
  • 5+ years of experience within the quality field
  • Proven SME in Quality Assurance methods in a manufacturing environment
  • Previous experience with advanced data analysis, statistical process control, reporting and presentation
  • Ability to travel 30-35%


Preferred Qualifications:

  • Advanced degree in a related field
  • ISO auditor certification
  • ASQ certification
  • Lean/Six Sigma certification
  • SME with regard to testing and installation of wood flooring products


Knowledge, Skills & Abilities:        

  • Excellent organizational and teamwork skills
  • Strong attention to detail
  • Ability to follow established policies and procedures
  • Proficient computer skills including MS Office and Minitab
  • Experience leading projects or groups
  • Ability and willingness to work core hours to support the needs of both our corporate and plant teams


About the Location (Lancaster, PA)


Located in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants. 


Why Armstrong Flooring?


With a heritage that began more than 150 years ago, Armstrong Flooring, Inc. is a global leader in the design and manufacture of flooring products with a focus on innovation, design, and environmental sustainability. Based in Lancaster PA, Armstrong Flooring serves both the residential and commercial markets.


Benefits Package

  • Standard benefit package offerings: Medical, dental, prescription drugs, life insurance
  • Competitive 401(k) with company match
  • Long term disability coverage
  • Vacation and sick time
  • Product discount programs.


Equal Opportunity Employer: Armstrong Flooring is an Equal Opportunity Employer M/F/Disabled/Vets. 


Notice to Staffing Agencies, Placement Services, and Professional Recruiters


Armstrong Flooring, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Armstrong Flooring employees directly in an attempt to present candidates.


Armstrong Flooring will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Armstrong Flooring, including unsolicited resumes sent to an Armstrong Flooring mailing address, fax machine or email address, directly to Armstrong Flooring employees, or to Armstrong Flooring’s resume database will be considered Armstrong Flooring property. Armstrong Flooring will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Armstrong Flooring will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.


Armstrong Flooring partners with Scout for all direct hire search firm activity


Armstrong Flooring has a partnership with Scout for all of our direct hire search firm activity and as such, all inquiries and resumes must be submitted through Scout. Scout is an easy to use recruitment marketplace integrated within Bullhorn, PCRecruiter or accessible via Scout Connect. Accordingly, we respectfully ask agencies not to solicit our business managers or Talent Acquisition team directly and to reach out to Scout at www.goscoutgo.com/searchfirmreferral.

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