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Remote Program Manager, Food and Beverage
at CBRE
United States

Remote Program Manager, Food and Beverage
at CBRE
United States

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Description

JOB SUMMARY

This position is responsible for the development, implementation, performance management and continuous improvement of food & beverage programs for clients.  Services may be directly delivered by colleagues or third-party service providers.

DUTIES & RESPONSIBILITIES

Develops food and beverage program materials, including client and company brand compliance. Create resource guides and training materials to support program implementation and operations.

Develop standards and recommendations for food and beverage delivery at various sites and types.

Manage food and beverage vendors.

Partners with technology partners to develop or customize tools as needed to support program objectives.  Maintain accuracy and relevance of resources over time.

Conducts listening exercises to better understand client needs. Develops performance indicators, rhythm of business and methodology for performance management and continuous improvement.

Develops or advises in the development of resources and materials needed to facilitate change management associated with food and beverage programs.

Remains informed about developments within the food and beverage industry and networked with in company subject matter experts to bring world class solutions to bear for the client.

Travel to food and beverage conferences as required.

Connect with platform and other accounts to understand processes.

Collaborates with company and client IT teams to assess of technology, training needs and implementation of program(s), training and tools for food and beverage teams and clients.

Collaborates with client to assess needs and sets priorities for food and beverage service delivery.

Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.

Conducts food and beverage reporting for clients and internal staff.

Performs other duties as assigned.


QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION& EXPEREINCE

HS Diploma or GED required.  Bachelor's degree (BA/BS) or other relevant vocational training preferred. Minimum of 6 years related (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred.  Previous supervisory & customer service experience preferred.

COMMUNICATION SKILLS


Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Comfortable meeting and engaging with new people. Warm and engaging demeanor.  Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

OTHER SKILS& /OR ABILITIES

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Best candidates will have a genuine interest in in anticipating and serving the needs of others.  A warm demeanor and desire to collaborate with others is key.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.  Responsible for setting department deadlines.  Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.

SAFETY

Complete at a satisfactory level all required and assigned HSE training

Follow all activity policies and procedures, including all HSE related requirements always

Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

Report any condition which you feel could result in an accident or injury and / or stop work if required 

In addition:   While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to:

Provide enough distraction free time for employees to complete all required HSE training & support the HSE training program implicitly

Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders

Support stop work authority when it is exercised in good faith 

Communicate any / all potential workplace hazards and workplace procedures 

 



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