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Retail/Rental Supervisor - Winter Seasonal
at Vail Resorts
Stowe, VT

Retail/Rental Supervisor - Winter Seasonal
at Vail Resorts
Stowe, VT

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Description

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Retail Supervisor is responsible for supervising staff, fsales, operational and merchandising functions of the retail department to attain maximum profitability, productivity, and a world-class guest experience.  This is achieved by creating a welcoming impression, leading the Resort priorities and modeling our company’s values.

 

JOB RESPONSIBILITIES:

  • Responsible for maintaining business standards and has increased decision making authority, acts as manager-on-duty in absence of other management presence
  • Responsible for guest experience in retail department; regularly interacts with guests to solicit feedback, resolve conflicts, and to accommodate special requests when appropriate
  • Responsible for merchandising, inventory management, and overall department management
  • Responsible for hiring/staffing, training, scheduling, payroll, evaluating, communicating and coaching of staff members and assigning work to meet business needs and overall morale goals for the team
  • Responsible for performance management/evaluations of all Retail Department employees; monitors quality of staff to encourage exceptional guest experience
  • Responsible for promoting workplace safety programs
  • Fulfills day-to-day work responsibilities for the organization as needed including performing more complex tasks involved in retail concepts, practices and procedures 
  • Responsible for sales generation and growth, inventory control, controllable expenses, cash management, merchandising, loss prevention and department appearance
  • Possess a broad in-depth knowledge of rental equipment  
  • Follow all company standards in regards to paperwork, cash management and loss prevention standards; including securing and counting all required cash.
  • Deliver an enthusiastic and professional level of customer service at all times
  • Drive business by increasing average dollar per sale
  • Serve as a resource and knowledge base for new and existing employees
  • Other duties as assigned

 

JOB QUALIFICATIONS:

  • Excellent communication and guest service skills
  • 1-3 years previous leadership experience or demonstrated ability to communicate effectively and lead others
  • Ability to perform in a high paced, variable, multi-faceted environment with the ability to multi-task
  • Rental equipment trouble-shooting knowledge; ability to inspect and test simple tools and equipment
  • Must be at least 18 years of age – Required
  • Physical strength and ability to: respond appropriately to unplanned situations; stand for long periods of time; kneel, stoop, bend frequently; lift 50 lbs.
  • Proficiency with Microsoft Office, Windows based applications and internet based software – Preferred
  • College degree / experience in a relevant field – Preferred

 

Stowe Mountain Resort is widely revered as the Ski Capital of the East. Located on Vermont’s highest peak, Stowe is a renowned world-class, family-friendly destination, offering year-round amenities from skiing to rock climbing and zip-lining. Travelers are drawn from across the globe to this dynamic mountain and the legendary community of this passionate, quintessential New England ski town.  Come join the Stowe Mountain team where you’ll instantly feel at home. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 175030

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