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Robe & Key - Full Time
at Chateau Elan Winery & Resort
Braselton, GA

Robe & Key - Full Time
at Chateau Elan Winery & Resort
Braselton, GA

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Description


Location: US-GA-Braselton
# of Openings: 2
Category: Spa
Position Type: Regular Full-Time
FLSA Status: Non-Exempt

About Us

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau lan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations.

We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau lan the special place it is today.

Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail, free meals in the Associate Cafeteria as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.

Overview

This individual will meet and greet guests with a friendly and professional image, issue robe and slippers to guests, and provide Spa tours. During slower periods the Robe and Key attendant will be responsible for upkeep of locker rooms, stocking of supplies/towels, selling wine, and presenting general resort information to guests.

Responsibilities

  • Stock locker room with appropriate amenities such as towels and robes.
  • Empty carts of soiled linen and trash.
  • Clean and remove spots from corridor walls and doors. Make sure glass doors & mirrors are clean.
  • Ensure guests have been given the robes, towels, slippers and more that will enhance their experience.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.


Qualifications

  • Ability to lift, bend, stoop, walk, push carts up to 50lbs. with or without reasonable accommodation.
  • Excellent communication and organizational skills.
  • Ability to stand and move throughout spa and continuously perform essential job functions with or without reasonable accommodation.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
  • At least 6 months of previous customer service experience required.
  • Must be able to work a flexible schedule including weekends.


Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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