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Salesforce Development Manager
at Comcast
Philadelphia, PA

Salesforce Development Manager
at Comcast
Philadelphia, PA

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Comcast's Technology & Product organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards.


Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

Responsible for overseeing and managing design, development and delivery of residential Salesforce.com projects. Manage senior technical resources and consultants, enabling them to implement high quality and scalable solutions.

Employees at all levels are expect to:

-Understand our Operating Principles; make them the guidelines for how you do your job
-Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
-Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
-Win as a team-make big things happen by working together and being open to new ideas
-Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
-Drive results and growth
-Respect and promote inclusion and diversity
-Do what's right for each other, our customers, investors and our communities


Core Responsibilities:
-Leading a team of developers and consultants

-Coaching and mentoring a team

-Technical acumen to support consultants in a technical environment

-Driven by customer success with a team player attitude

-Hands on Salesforce.com experience (lightning experience is a plus)

-Agile experience (SCRUM strongly preferred)

-Experience in business analysis and reporting

-Experience working with global development teams preferred

-Experience with Apttus contract lifecycle management tool is a big plus

-Be actively involved in business development activities to help identify and research opportunities

-Develop project strategies to solve complex technical challenges

-Shape & deliver projects to meet and exceed expectations of our business partners and our own quality criteria
-Consistent exercise of independent judgment and discretion in matters of significance

-Ability to lead by example
-Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
-Other duties and responsibilities as assigned


Job Specification:

-B.S. or M.S. degree in Computer Science, Software Engineering, MIS, Business or equivalent combination of education and work experience

-Requires 5+ years management / related experience

-2+ years Salesforce.com experience

-One or more Salesforce.com certifications (Advance Admin/Platform developer / App builder / Sales Cloud or Service Cloud Consultant)

-This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.


Comcast is an EOE/Veterans/Disabled/LGBT employer

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