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Telephonic Trainer (B2B Training Specialist)
at Affinity Development Group
San Diego, CA

Telephonic Trainer (B2B Training Specialist)
at Affinity Development Group
San Diego, CA

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Description

Job Description

SUMMARY:

The Dealer Field Support department’s primary objective is to train and support the Auto Program Dealer Network to ensure participating auto dealers excel in the Auto Program. Dealer Trainers are responsible for supporting Dealers within an assigned territory by conducting detailed, phone-based, training on a variety of topics and updating Dealer files using established Auto Program processes. Trainers need to be able to enthusiastically deliver content with confidence and professionalism during all training calls. Trainers work as part of a service-oriented team and are willing to contribute to the team by accomplishing any related tasks as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Facilitate phone-based training sessions on a variety of topics related to our Auto Programs; including training Dealers on how to use our website and program tools
  • Assist Dealers in completing post training program certification
  • Answer incoming calls and respond to Dealer requests post training
  • Build and create rapport with assigned Dealers and Field Representatives
  • Process on-line tickets to update Dealer information in the Company’s customer relationship management (CRM) software
  • Provide ongoing support for Field Representatives in assigned territories
  • Take detailed notes and document all Dealer conversations in the CRM software
  • Coordinate with our Dealer Schedulers to communicate scheduling needs
  • Contribute to manufacturer promotions by training participating program Dealers
  • Attend and participate in department meetings
  • Maintain open communication with the Department Manager and Executive Director
  • Other duties as assigned

 MINIMUM JOB QUALIFICATIONS

  •  Excellent follow-up, relationship building and interpersonal skills
  • Detail-oriented; able to multi-task and stay organized
  • Friendly demeanor & positive attitude
  • Self-motivated, must be able to work independently with minimal supervision
  • Continually strives to improve skills and knowledge
  • Excellent written and verbal communication skills
  • Must be comfortable being on the phone
  • Must be a team player and work well with others
  • Must be flexible and adaptable to change
  • Must be able to meet deadlines.
  • Knowledge of Microsoft Office tools and the internet

EDUCATION and/or EXPERIENCE: 

High school Diploma and 2 years Customer Service experience with use of a script; and/or related experience; or equivalent combination of education and experience

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Company Description

Affinity Development Group (ADG) specializes in developing automotive affinity programs for major brands, like Costco Wholesale and Navy Federal Credit Union.
With Headquarters based in San Diego, CA, ADG provides marketing, sales and operational services to assist its partners in growing and developing their consumer base.

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