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Tour Sales Specialist - Seasonal
at Rick Steves' Europe, Inc.
Edmonds, WA

Tour Sales Specialist - Seasonal
at Rick Steves' Europe, Inc.
Edmonds, WA

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Description

Rick Steves’ Europe (RSE), is looking for a Tour Sales Specialist to work in our Tour Sales Department. The ideal candidate will be able to perform all tour department customer service, sales, and administrative duties in a professional and competent manner. This is a full-time, seasonal position, lasting from approximately April to October 2019. RSE is open Monday – Saturday, 9:00-5:00 (until 8:00 on Thursdays).  Weekly hours and schedules may vary slightly. 

 

Rick Steves' Europe provides a casual and rewarding work environment in scenic Edmonds, about 15 miles north of Seattle. We are dedicated to the cause of smart travel.  In addition to our popular travel guidebooks, we design and offer guided European tours, produce a public television series and radio show, maintain an extensive travel website, teach travel classes, and market an exclusive line of travel gear.

 

We are committed to creating a diverse environment and are proud to be an equal opportunity employer.

 

Responsibilities:
Customer Service and Sales, Data Entry

  • Assist with tour sales via phone and in-person
  • Answer all tour-related inquiries via e-mail
  • Process new tour bookings in Salesforce and the portal
  • Process transfers and cancellations in Salesforce
  • Enter and update customer details specific to each tour booking in Salesforce
  • Collaborate with Tour Operations Department, as needed

Mailings and Administration

  • Assist with preparing or emailing, all customer correspondence (confirmations, invoices, letters), and tour information requests
  • Assist with stocking of Tour Department materials and documents
  • Filing, scanning and recording all customer-related tour documents

Qualifications:

  • Excellent organizational skills
  • Strong attention to detail and ability to maintain a high level of accuracy with data entry and customer documentation
  • Ability to complete repetitive tasks efficiently and effectively while maintaining a positive attitude
  • Strong technical skills, including Outlook and Excel proficiency
  • Effective time management skills and regular attendance
  • Excellent interpersonal skills with the ability to treat customers and employees with courtesy and respect, even in difficult or stressful situations
  • Knowledge of the RSE tour philosophy and tour itineraries
  • Proficiency in Salesforce, or similar database, strongly preferred
  • Extensive travel experience in Europe, preferred
     

To Apply:  Please visit our jobs page at https://www.ricksteves.com/about-us/jobs to submit an online application. No phone calls, please.

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