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UX Researcher
at Kforce Inc.
Grand Rapids, MI

UX Researcher
at Kforce Inc.
Grand Rapids, MI

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Kforce is assisting a Non-Profit Faith-based organization hire an experienced UX Researcher in the Grand Rapids, Michigan (MI) job market. This is a full time direct hire position. Essential Duties:
  • This role is for an experienced UX/CX Researcher who has experience participating in Digital Delivery projects
  • This firm produces a wide variety of Digital Content and is seeking to create engaging and relevant Digital Delivery options for their Customer Base
  • This role will focus on Consumer Research efforts that could include - focus groups, web forum participation, utilizing web analytics tools, mobile App analytics tools, surveys, prototyping, and related processes & tools
  • This role is to be the voice of the User for the Digital Delivery Technical team
  • This is not a traditional UI/UX role, but rather a CX/UX Research role that will determine the conceptual need and then partner with the Technical Teams to produce the final product


  • 2-3+ years' experience in CX/UX research
  • Knowledge/experience with CX/UX processes and deliverables
  • Experience with consumer insight research processes such as - surveys, usability studies, web and location analytics
  • Experience in techniques for uncovering user needs, functionality gaps, and product opportunities
  • Experience with Agile product development environments.
  • Experience with Mobile App study software like UserZoom, Lookback, Appsee, Userlytics, etc.
Plus Skills:
  • Web design experience is considered a plus -- such as experience with Adobe InDesign, Photoshop, Illustrator, other design tools
  • Data Analysis experience is also a plus
  • Experience with Qualtrics, SurveyMonkey, and related research tools are considered a plus
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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