The Team

We are seeking a Systems Engineer to join American Tower’s Enterprise IT Infrastructure Services organization. The Systems Engineer supports infrastructure components including virtual platforms (primarily cloud based with some soon to be decomissioned on premise), as well as associated technologies for storage, backup, replication, monitoring, and alerting. The Systems Engineer interfaces across several channels, leading discussions regarding infrastructure issues and projects, and liaises with stakeholders to clarify requirements and translate those into infrastructure services deliverables. The Systems Engineer must keep current with relevant technologies and provides guidance to management on best practices which can be incorporated into daily operations processes.

What You Can Offer Us

• Provide high-tier support for infrastructure issues, accepting and processing tickets logged via the Service Management platform (ServiceNow).     
• Act as a point of escalation for troubleshooting issues and technical queries from other team members.     
• Support the 24/7 support model through an on-call support rotation and partnership with offshore managed services teams.     
• Ensure the consistent, efficient, secure, and current operation of infrastructure systems.     
• Support corporate, regional, and divisional business units’ requirements.     
• Ensure that infrastructure implementations comply with all IT controls related to areas of responsibility (e.g., Sarbanes-Oxley Act, ISO 9001:2015, applicable data privacy acts, Health Insurance Portability and Accountability Act, etc.).     
• Play a key role in defining and maintaining proper documentation.     
• Propose solutions to identified infrastructure issues to management and implement as directed.     
• Resolve performance issues associated with the enterprise IT infrastructure.     
• Participate in the evaluation and identification of enterprise system specifications utilizing industry best practices and the proper use of technology and applications architecture.     
• Support IT management with technology decisions.     
• Other duties as assigned.     

What You Need to Succeed

• Bachelor's degree in Business, Information Systems, a related discipline, or the equivalent work experience.
• At least 3 years of IT enterprise infrastructure deployment experience, focused primarily on storage, backup, disaster recovery/business continuity, enterprise networking, and modern operating systems preferred.
• At least 5 years of professional IT experience, at least 3 of which was spent working as an Infrastructure Engineer.
• Strong background in cloud infrastructure platforms such as Azure and AWS.
• Experience and/or familiarity with:
  • IT Infrastructure with a focus on cloud platforms such as Azure and AWS. 
  • Services such as Azure Blob Storage, Azure NetApp storage
  • Oracle storage technology such as Oracle Private Cloud Appliance ZFS.
  • Replication and disaster recovery solutions
  • System and database backup & restore solutions required. Commvault preferred.
  • Experience with vendor relations, including collocation and managed services, preferred.
• Comprehensive knowledge of facilitation of change management.
• Excellent troubleshooting abilities across multiple technologies. 
• Ability to adapt to rapidly changing technologies and apply them to business needs.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced and fluid environment.
• While performing the role you will need to lift up to 25 pounds.
• Approximately 5% travel may be required to support the position’s responsibilities.

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!

For more information about how American Tower is building a more connected world, visit americantower.com.

American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law. PDN-9f164481-eb39-4a59-b54e-da9aed61410c