CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Casualty Supervisor! Join us and support CSAA IG in achieving our goals. 
  
Your Role:
Supervises 1st party injury cases without Liability injury (Medical Pay, Accidental Death Benefits, High Limits.) Supervises Auto low to moderate complexity liability injury cases. Potentially supervises Personal Injury Protection claims. Evaluates coverage questions and provides decisions associated with approval. Evaluates and provides guidance and settlement authority on cases above representative's authority. Manages First Notice Of Loss injury queue. Supervises claims in multiple states. Could act as claims Liaison in partner states to build and maintain relationships with partner clubs.
Your work:

• Trains, coaches, mentors employees for their individual career development.
• Sets and monitors required goals and targets for the staff in support of the Enterprise, Divisional and department strategy.
• Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.
• Ensures compliance of company procedures and Department Of Insurance (DOI) regulations.
• Responsible for ensuring DOI and Customer complaints are resolved in a timely manner.
• Sets and monitors required goals and targets for the staff in support of the Enterprise, Divisional and department strategy.
• Monitors workload and reviews claims to ensure quality processing.
• Ensures consistent and high quality service levels; consistent ongoing monitoring of customer service levels and service quality improvement.
• Oversees the investigation, processing and conclusion of all claims.
• Reviews files with adjuster for authority.
• Performs Quality Assurance Reports (QARS).
• Works collaboratively with other departments on projects and offers assistance with expertise.
• Manages the casualty phone queue.
• Participates in Committee Review Process (Medical Payment and authority ).
• Oversees the use of internal and external resources to effectively manage costs.
Required Experience, Education and Skills 

• BA/BS in business, insurance or related area, or equivalent combination of education and experience.
• 2 - 3 years experience in progressively responsible professional and/or supervisory position within a claims environment.
• Experience in handling simple to complex Liability claims
• Requires thorough knowledge of staffing processes.
• Position requires effective critical thinking & decision-making.
• Requires the ability to lead, coach, mentor, evaluate, motivate and provide training, guidance and constructive feedback.
• Participates in Committee Review Process (medical payment and settlement authority).
• Understands policies (multiple states), claim procedures, DOI regulations and can work on multiple claims platforms.
• Ability to travel.
• Ability to work extended hours and/or weekends.
• General knowledge of human resource processes and procedures.
What would make us excited about you? 

• California BI claims experience strongly preferred.
• AIC ( Associate in Claims) certificate, CPCU (research)
• Licensing in multiple states
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities)
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.)
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc. 
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) 
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) 
• Travels as needed for role, including divisional / team meetings and other in-person meetings 
• Fulfills business needs, which may include investing extra time, helping other teams, etc 
CSAA IG Careers 
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. 
Join us if you... 

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. 
• COMMIT to being there for our customers and employees. 
• CREATE a sense of purpose that serves the greater good through innovation. 
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at [https://careers.csaa-insurance.aaa.com/us/en/benefits](https://careers.csaa-insurance.aaa.com/us/en/benefits) 
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com). 
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs. 
CSAA Insurance Group is an equal opportunity employer. 
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. 
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska 
Must have authorization to work indefinitely in the US. 
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