FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access
to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.
Location: NYC
Working Environment: Hybrid
Role Summary:
CUSIP Global Services is currently seeking a CGS Senior Production Assistant to join the CGS Customer Support team at our office in New York City. You should have a strong Customer Support / Billing background, demonstrate effective time management, enjoy solving problems, and creating long term customer relationships. The CGS Senior Production Assistant will work closely with the Data Operations, Governance, Collections and AR to ensure that all tasks are efficiently executed to ensure accurate revenue recognition. This position reports directly to the Associate Director, CGS Customer Support.
What you’ll do:
- Responsible for the daily maintenance and the accurate invoicing, application and collection of all CUSIP Issuance fees as well as provide superior customer service to our client base.
- Develop an understanding of CUSIP Issuance and the various asset classes. Develop an understanding of the SCORE database and how it feeds information to Workday as this position is responsible for the accurate invoicing of CUSIP number assignments and all related customer service tasks (split/combine/void/credit rebill).
- Work closely with the FactSet Finance group. Research the Unidentified Cash list to locate CUSIP payments (wire, check and credit card) that have been received without invoice application details.
- Determine and initiate actions required to quickly resolve customers’ inquiries received via email and telephone.
- Account Reconciliation – document all transactions in Excel for an account (invoices, payment, credit/debit memos), reconcile and provide information to client.
- Develop a working knowledge of our OTC system including account look up, creating reports and reprinting invoices.
- Refunds – research, gain approval and provide the required documentation to the FactSet Finance Team to process the refund.
- Assist with Audits – preform the related research and provide required documentation.
- Special Projects
Required Skills:
- 2+ years of experience specializing in customer service, order management, and related roles
- Bachelor’s degree or equivalent experience
- Proficient with Microsoft Office tools including Word, Excel, and Outlook
- Experience in using Workday is a plus
Desired Skills:
- Detail-oriented and well-organized
- Must have excellent oral and written communication skills
- Proven ability to work independently, be accountable for processes/tasks performed, and understand when an issue should be escalated to management.
- Demonstrated ability to manage multiple priorities while applying critical thinking beyond routine tasks
- Exceptional communication skills for engaging with key internal and external stakeholders, including senior executives, via phone and email.
- Maintain confidentiality of sensitive information and contracts
The salary amount for this position in NYC is $85,610
This is a bargaining unit position – NYC office only (hybrid: 2x/week)
What's In It For You
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:
- The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
- Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
- Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
- A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
- Career progression planning with dedicated time each month for learning and development.
- Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.
Learn more about our benefits here.
Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.
Company Overview:
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E-Verify
VEVRAA Federal ContractorRequest Priority Protected Veteran & Disabled Referrals for all of our locations within the stateThe EEO is the Law poster is available here.FactSet Research Systems Inc. endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact recruiting@factset.com.Equal Opportunity Employment PolicyIt is the policy of FactSet Research Systems Inc. ("FactSet") to provide equal employment and advancement opportunities to all qualified employees and applicants for employment regardless of their race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, physical or mental disability, genetic information, protected veteran status, pregnancy, military or military reserve obligations, or any other class or status protected by law. This policy applies to all policies and procedures related to recruitment, hiring, training, promotion, compensation, benefits, transfer, discharge, and other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you have questions concerning this policy, please contact the Human Resources department at +1 (203) 810-1000.