At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Manager of Station Support Systems will be responsible for the overall facility maintenance and management of an assigned area or group of facilities and will serve as a primary point of contact for Authority employees who work within these facilities for all maintenance and other related concerns.  The selected candidate will also manage, direct, implement, and evaluate contracts, programs, and activities within the Office of Stations, ensuring compliance with Federal and State Codes, Regulations, and Guidelines. Upon completion of on-the-job training, and based on business needs, Employees in this position may be assigned to a non-standard work schedule including evening or night work hours, as well as working weekends, based on operational need.

• Ensure station safety through the enforcement of Authority standards and policies with relation to the appearance, condition, maintenance, and repair of MBTA facilities, including transit infrastructures, stations, garages, maintenance facilities, and administrative areas.
• Supervise facility coordinators, including providing constructive feedback, as well as assisting the deputy director in managing performance, safety, and/or disciplinary issues.
• Ensure all inventory equipment and facility systems are protected and maintained in a safe operating condition.
• Conducts daily transit facility walk-throughs and completes facility inspection reports.
• Identify facility maintenance and condition concerns through personal inspections or through the intake or reports from facility users and generate tickets and work priorities through communication with the Maintenance Control Center (MCC).
• Coordinate the scheduling of all regularly assigned work and/or additional projects via "Night Orders" and conduct periodic inspections of worksites to ensure safe operations of all personnel at respective facilities, taking corrective action as needed.
• Assist with contract and service administration, including but not limited to, the systemwide cleaning, pest control, bird control, trash & recycling, landscaping, and snow removal services.
• Monitor contractor performance, ensuring compliance with project plans and contract specifications
• Ensure safe and reliable operations of all building and station systems.
• Establish, maintain, and promote an ongoing work-responsive relationship with the service providers to accomplish continuous improvement.
• Prepare reports and conduct inspections upon a determined cyclical schedule.
• Create requisitions by obtaining quotes/estimates and uploading them in the MBTA software program.
• Completes special projects or additional duties as required.
• Comply with mandatory snow program participation and/or coordinated responses to snow and other emergency response plans.
• Ensure all assigned areas are clear of snow and treated for safe, uninterrupted access to MBTA facilities by coordinating with vendors and conducting inspections.
• Consistently meet with vendor(s) to discuss expectations and address any issues of concern to the Authority.
• Remain current with the MBTA's Safety Plan as well as the position's outline of responsibilities.
• Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner.
• Drive a company or personal vehicle to visit work sites and to assist at emergencies and/or events as needed.
• Maintain consistent interdepartmental communications throughout the Authority, including, but not limited to, Bus Operations, Heavy and Light Rail, and the Commuter Rail.
• Respond and, if necessary, report to work as directed by supervisory personnel for emergencies, extreme weather conditions, or any other abnormal conditions that impair the safety or service, twenty-four (24) hours per day, seven (7) days per week.
• Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreement (if applicable), and policies of the Authority, including the EEO, Anti-Discrimination, Anti-Harassment, and Anti-Retaliation policies.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Perform all other duties and projects that may be assigned.

Supervision

• Facilities Coordinators

• A high school diploma or G.E.D. from an accredited institution.
• Five (5) years of experience in the repair, maintenance, or construction of facilities, buildings, or other structures, or in the management/administration of facility maintenance contracts.
• One (1) year supervisory/ lead experience.
• A valid driver's license
• Demonstrated experience in coaching, motivating, developing, and leading a team.
• Ability to initiate and document corrective action in a professional and thorough manner as needed.
• Must have excellent analytical, strong time management, project management, critical thinking, and interpersonal skills.
• Working knowledge of Word, Excel, PeopleSoft, database, or mainframe applications.
• Ability to adapt to a fast-paced and changing work environment.
• Ability to prioritize and organize work related tasks and special projects.
• Strong attention to detail and ability to meet deadlines.
• Ability to provide internal and external customers with a courteous and professional experience.
• Possess excellent customer service and conflict resolution skills.
• Have a satisfactory work record including overall employment, job performance, discipline, and safety records.  For internal candidates, the applies to the two (2) years immediately prior to the closing date of this posting.   Infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration.
• Ability to work any and all shifts and/or locations assigned or directed.
• Be available to work twenty-four (24) hours per day, seven (7) days per week.
• Ability to supervise and work effectively with a diverse workforce.
• Successful applicants must have English language skills required for the effective performance of the position.

None.

Preferred Experience and Skills

• Technical certifications or licenses associated with OSHA, HVAC, NFPA, construction, facilities, or other applicable disciplines.
• Additional years of applicable experience.
• Knowledge of supplies and custodial equipment for its intended use and operation.
• Comprehensive knowledge of facilities operations and custodial management procedures.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively, independently, and as part of a diverse  workforce team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA, but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
12. Intern / Co-Op / Fellow Benefits: Employees taking part in an internship, co-op, or fellowship at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on city from which the employee commutes to work, at no cost. However, no additional benefits are currently offered for interns, co-ops, or fellows.