Redwood Credit Union is looking for a forward-thinking Technology Solutions Manager to lead our IT Support and Innovation teams in delivering secure, scalable, and user-focused technology solutions. This role is ideal for a strategic leader who thrives on solving complex challenges, mentoring teams, and driving digital transformation across the organization.
Key Responsibilities
Technology Solutions Management:
o Lead and mentor the support team, maintaining standards that provide a high level of customer service including "live answer" rates, quick closure of problems and client satisfaction surveys.
o Deliver technology solutions addressing strategic and tactical organizational challenges through a combination of new technologies, expansion of already implemented technology solutions, and process improvement.
o Strategize, document, and implement new technological solutions to improve end-user services and Member functionality to deliver improved and efficient experiences.
o Champion ITIL/ITSM best practices to ensure confidentiality, integrity, and availability of systems.
o Ensure the security and ongoing functionality of Active Directory and accuracy of group policy objects, rules, and contents.
o Plan, procure, and manage the installation and maintenance of PC's, hardware, software, and technology services for the Credit Union.
Technology Operations & Security:
o Oversee end-user technologies including PCs, printers, phones, A/V systems, and operational equipment.
o Manage, monitor, and test security measures and practices to include patching, virus scanning and controls.
o Ensure that practices meet or exceed industry standards and regulatory requirements.
o Manage communications platforms including email, instant messaging, and video conferencing.
o Maintain accurate inventory of all technology assets and licenses.
o Organize the build room and storage area to ensure OSHA standards.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
* 29th largest credit union in the U.S. and the largest financial institution based in the North Bay
* Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
* Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
* Recognized by Newsweek as one of "America's Best Credit Unions 2024"
* Recognized by Forbes as one of "America's Best Small Employers 2023"
* Voted Best Places to Work in the North Bay 20 years in a row
* World-class Employee Engagement scores
* Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
* Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
- Thorough knowledge of Microsoft operating systems.
- Thorough knowledge of technology problem resolution and security practices (such as ITIL, ISO 27000)
- Knowledge of networking protocols, terminology, and procedures.
- Knowledge of effective network troubleshooting and resolution practices.
- Thorough knowledge of PC hardware and software.
- Current knowledge of laws, rules, and regulations pertaining to information technology.
- Knowledge of modern management methods and practices.
- Knowledge of various aspects of telecommunications including PBX phone systems, data lines, and call routing.
- Ability to supervise and coach team members.
- Ability to manage, develop, and implement technology projects.
- Ability to communicate effectively both verbally and in writing.
- Ability to establish and maintain effective working relationships with a diverse group of people.
- Ability to travel 20% of the time.
Licenses and Certifications
- Microsoft Certified Professional
- A+ Certification
The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and a minimum of eight years of experience maintaining and administering computer systems in LAN/WAN environment. Prior supervisory experience preferred.
Compensation: Base starting range: $138,112 to $181,980 annually commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
* Competitive medical, dental, and vision insurance, mental health offerings
* Employee performance incentive plan
* Salary Advancement- Merit increase based on performance
* 401(k) program with employer match
* Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
* RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
* RCU employees are eligible for a 1% discount on all recreational or boat loan products
* 2% discount off Visas and LOC Loans through RCU
* 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
* 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
* 0% interest on garment, fitness, or home office equipment loan of up to $500
* 100% financing for employee purchased homes!
Physical Requirements:
* Ability to stand for extended periods of time occasionally.
* Ability to stand, bend, stoop, sit, walk, twist and turn.
* Ability to lift up to 50 pounds.
* Ability to use a computer keyboard, calculator, and mouse.
* Work environment is indoors, majority of the time is spent sitting at a desk.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer