JOB TITLE: Senior Salesforce PM
JOB LOCATION: Boston MA
WAGE RANGE*: $85-90/hr. 
JOB NUMBER: ITS77-EHS-FY26-PROJ MAN-003-TECH-ORI

EOHHS is seeking an exceptional individual to join the Office for Refugees & Immigrants application development team as a Senior Salesforce Technical Lead. This is an exciting opportunity to join a highly skilled team and contribute to a critical and highly visible modernization project within EOHHS.
The senior technical lead will develop, enhance and support new CRM Case Management immigrant Information System. This candidate will work closely with the vendor and project manager and product owner to interpret and translate agency policies, business rules, and requirements into appropriate salesforce based solutions. The position strongly emphasizes understanding of agile methodologies and hands on Salesforce Development.

The primary work location for this role is 1 Ashburton Place, Boston, Massachusetts 02111 ; however, this position is currently a remote telework position. The candidate would be expected to report to the primary work location with 48-hour notice and regularly if/when telework guidelines change. The work schedule for this position is Monday through Friday, 8:45 AM to 5:00 PM EST .

DETAILED LIST OF JOB DUTIES AND RESPONSIBILITIES:

• Collaborate with business partners, stakeholders, and senior IT teams to uncover business challenges, define application needs, and ensure accountability in building strategic roadmaps that align with business requirements.
• Lead discovery workshops to uncover business challenges and goals. Compile and implement application plans for new or existing systems.
• Demonstrate application models/prototypes and integrate user feedback. Write and maintain scripts and code, including application installations and updates.
• Mentor application developers and provide technical support to end-users as needed.
• Run diagnostic tests and perform debugging procedures.
• Manage application integration, maintenance, upgrades, and migrations. Document development processes, procedures, and standards.
• Ensure a scalable, reliable, and available architecture for applications.
• Analyze issues and obstacles to settle root cause and identify appropriate corrective action.
• Conduct research into clients' use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions.
• Act as a release manager, approving configuration and coded items to be deployed between environments.

REQUIRED AT HIRE SKILLS:

• Advance / expert level knowledge of Salesforce Service/ PSS Solution, MuleSoft , Omni Studio, API development / integration, reporting / dashboard development etc.
• Advance/ expert level knowledge of Data mapping and migration tasks from legacy system to Salesforce.
• Advance / expert knowledge of salesforce data model and architectural design / development.

Preferred Knowledge, Skills, and Abilities:

• A minimum of 10 years' experience in salesforce architecture, analysis, design, development, customization and maintenance of applications and systems
• Providing solutions to business requirements, tracking deliverables and performing feasibility analysis estimations.
• Domain knowledge of large immigrant systems will be a plus.
• Expert/Advance level Salesforce system admin knowledge.
• Must be self-motivated with strong diagnostic and problem-solving skills.
• Effective communication and leadership skills. Ability to handle multiple projects in a fast-paced environment.
• Demonstrated ability to work independently and within project teams.

Education and Certifications:

• Bachelor's degree in information systems or computer science, or other related field, or equivalent work experience.
• PMP, IIBA, and/or ABAC Certifications are a plus
• Advance Salesforce System Administrator Certifications

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.PDN-9f4e1c27-f7ff-454c-9fd6-887683207125