Join a dynamic team at a leading global media and entertainment company that connects millions of people worldwide! As a Social Marketing Manager specializing in Rapid Response, you’ll be the vanguard of brand reputation, navigating the ever-evolving landscape of online discourse. Your expertise in crisis communication and social media will be essential in protecting and strengthening the brand’s image in the digital sphere. This is your opportunity to make a direct impact on how a beloved brand is perceived by its global audience.

As a Social Marketing Manager, you will:

• Lead crisis management efforts, assessing brand challenges and escalations on social media, determining potential risks, and recommending communication strategies.
• Influence marketing strategy and business decisions by collaborating with cross-functional teams, providing expert advice based on social media trends and insights.
• Develop and implement frameworks for quantifying and assessing risks and opportunities on social platforms, establishing benchmarks for escalation and reporting.
• Create and maintain crisis playbooks to educate internal teams on rapid response processes and best practices.
• Manage the 24/7 social on-call program, optimizing operations and ensuring seamless coverage for rapid response planning and escalation scenarios.
• Conduct in-depth social listening analysis, gathering, processing, and interpreting data to provide actionable insights and inform strategic decision-making.

Must-Have Qualifications:

• Bachelor’s degree in marketing or a related field, or equivalent practical experience.
• 6+ years of experience in marketing, crisis management, public affairs, or social analytics.
• Proven experience managing cross-functional projects and collaborating with diverse teams.
• Expertise in social measurement tools and datasets (e.g., Brandwatch, Crimson Hexagon, Zignal Labs, Sysomos, Sprinklr, SimilarWeb, Netbase, Quintly).

Nice-to-Have Qualifications:

• Exceptional written and verbal communication skills with the ability to convey data-driven narratives.
• Willingness to work flexible hours to provide coverage outside of traditional business hours.
• A passion for online communities and cultures.
• A proactive and inquisitive approach to problem-solving.
• Experience collaborating and coordinating interdisciplinary response efforts in complex, fast-paced global organizations.
• Experience leading agency partners.
• Experience leveraging AI to enhance insights, strategy, and/or operations.

The target hiring compensation range for this role is $70.57 to $78.42 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

A giant in the Tech Industry, this company’s mission is to organize the world’s information and make it universally accessible and useful. This company is committed to continuing to make diversity, equity, and inclusion part of everything they do-from how they build their products to how they build their workforce. Consistently named one of Forbes top employers, this company works hard to attract, retain and progress the best Talent.

#LI-ES5

A career here gives you the opportunity to be part of something bigger:

Expanding Opportunity – Providing people with information, tools and services to help them build knowledge, fuel curiosity, and unlock opportunity.

Protecting Users – Keeping billions of people safer online.

Including all Voices – Building a world where progress, equitable outcomes, diversity, and inclusion can be realities both inside and outside our workplace.

Responding to Crisis – Helping those affected by crisis through products, people and partners.

Advancing Sustainability – Unifying practices, partnerships, and products around a single mission - to foster sustainability at scale.

Are you ready to join the journey?

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/talent/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.