Job Summary:
In addition to the responsibilities listed below, this position is responsible for entering, processing, and retrieving employee and other human resources-related information in records (e.g., benefits, disability, transfers, workers compensation), with a close degree of supervision; following clearly defined procedures and detail instructs to batch, sort, and categorize incoming packages based on priority levels and document type; batching, scanning, and indexing information packages (e.g., employee questionnaires, applications, subpoenas, terminations), validating the information, and producing requested documents; supporting the indexing of files correctly in the event of receiving anonymous documents, sending the files to queue for correction, and indexes unclassified documents with well-defined, specific instructions; assisting with clerical support (e.g., filing, file requests, photocopying, mailing, and word processing) as needed.

Essential Responsibilities:

• Works with others within immediate work group to obtain basic information. Listens to and addresses performance feedback. Learns fundamental knowledge and skills; acknowledges strengths and weaknesses. Adapts to change and feedback with signficant guidance. Responds to the needs of others as directed to support completion of routine work tasks.


• Follows clearly defined procedures and well-defined, specific instructions to complete routine tasks with significant guidance. Collaborates with others within ones team to address basic task issues; communicates status and escalates more complex issues. Adheres to established proceses, procedures, and deadlines, with guidance. Identifies and speaks up for improvement opportunities within own work.


• Learns and applies methodology to mail distribution by: receiving, sorting, filtering, and delivering inter-department and external mail as prescribed with a close degree of supervision; learning commonly used, essential tools to document mail data (e.g., incoming packages); searching for packages that were not received with significant guidance; preparing outgoing mail (e.g., ensuring postage is acquired and in stock) following clearly defined procedures while also posting, delivering, and sorting outgoing mail; and learning to send certified mailing, use mail software (e.g., Walz), and track the certification of receipt electronically.


• Learns how to complete routine shipping tasks by: following clearly defined guidelines and instructions to ensure internal and external shipping standards are met; preparing (pack, label, and stock/restock) routine shipments and materials for outgoing mail to all mail carriers (USPS, DHS, UPS, FedEx) with detailed instructions; and following well-defined, specific instructions regarding changes to shipping standards for improvements to efficiency in preparation process, under close supervision.


• Learns and applies expense management methodology by: engaging in learning to document, as needed.


• Learns about and carries out routine inventory management by: tracking, ordering, stocking, and responding to basic requests for supplies.


• Assisting with vendor relationships by: coordinating repairs or replacements following a well-defined set of procedures, as needed.

Minimum Qualifications:

• High School Diploma or GED, or equivalent OR Minimum one (1) year experience working in a corporate or business office environment.

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Maintain Files and Records; Time Management; Service Focus; Computer Literacy; Organizational Skills

PDN-9ef00bea-63ca-4671-ba7f-d5ef22a3d951