Job#: 2072219
Job Description:
Customer Success Manager
Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the ustomer Success Managers space. We are looking for people with experience in 3-5 years’ experience as a CSM with experience in either the health care, food or grocery industry, experience writing documentation and working on a net new product in a new role is desired.
Start date: ASAP.
Office Location: remote/ USA
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Johanna at [email protected]
Job Name: Enterprise Customer Success Manager - Health
Location: United States
Job description
Overview
About the Role - We are seeking an Enterprise Customer Success Manager to support and expand
our relationships with key, strategic health partners leveraging the our Client’s Platforms.
This role is pivotal in driving the success of our enterprise offerings by providing proactive, strategic training and advice on best practices for program success and representing the partner’s interests internally.
About the Team - As part of the Enterprise Customer Success team within the broader Enterprise
Solutions organization, you will collaborate with colleagues across multiple specialized groups such
as their Health Team, Product, Engineering, and Technical Support. This role involves extensive
cross-functional collaboration, offering exposure to a wide range of business operations and
initiatives. As part of the enterprise solutions team you will directly support Health, an
initiative designed to support businesses, nonprofits and consumers across three key areas:
increasing nutrition security, inspiring healthier choices, and scaling food as medicine programs.
About the Job
Responsibilities:
? Lead customer onboarding and relationships for a portfolio of strategic healthcare partners.
? Gain a comprehensive understanding of our Client’s business operations and health
landscape.
? Partner with the Health sales team and xfn partners to develop and execute
playbooks and strategies that drive partner success.
? Serve as a subject matter expert on health-focused offerings, educating both
internal and external stakeholders on effective strategies for growth.
? Develop and lead customer presentations and the creation of partner-facing materials to
promote the benefits of health solutions.
? Help continually uplevel CSM processes and best practices in a dynamic and
rapidly-changing business environment.
Your Day-to-Day:
? Strategic planning in partnership with Instacart Health sales teams to align our Client’s
offerings with Health partner business goals.
? Evangelize the value proposition of our Instacart Health programs to maximize partner
success.
? Monitor and leverage KPIs to assess efficacy of best practice and feature adoption.
? Maintain and deepen product knowledge to enhance service delivery and client education.
? Partner with Product, CX & Engineering teams to provide feedback on the platform and
internally represent the Voice of the Health Partner.
About You
Minimum Qualifications
? 5+ years in Customer Success, Consulting, or a relevant field. Experience in healthcare is also
valuable.
? Has managed a book of business including strategic Enterprise customers
? Strong project and program management skills.
? Ability to effectively communicate and train partners on the capabilities of Enterprise
products and solutions
? Self-motivated in a fast-paced and evolving environment.
? Exceptional communication skills; proficient in simplifying complex topics.
? Comfortable working with large data sets and extracting actionable insights.
? Skilled at cross-functional management and executive presentations.
? Creative, proactive problem-solving skills.
? Positive and influential relationship-building capabilities.
Preferred Qualifications
? Experience in the grocery, e-commerce, operations, or healthcare sectors.
? Experience in developing customer success best practices from scratch.
? Experience in co-managing accounts with Account Management-style Sales teams
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.