At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission.We welcome people from all walks of life into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply. 

This is an 18 month term assignment.

Job Summary:

Under moderate supervision, coordinate and implement membership and development events and projects to support our membership and contributed revenue goals, including the new CRM, Ticketing, and CMS/eCommerce systems implementation and migration. Perform other duties as required. 

Core Activities:

• Support the coordination and execution of member and donor events, including all related activities.
  • Coordinate meeting schedules for event launches and updates.
  • Record meeting notes and track updates from event meetings within our project management system.
  • Submit event requests with external departments, working with Event Specialist and Annual Giving Manager on copy, request inclusions, and attachments.
  • Process incoming event RSVP responses within the CRM.
  • Assist with coordinating event communications.
    • Maintain email inbox responses.
    • Record communications within the CRM with sources, plans, and steps.
    • Clean up email lists and constituent files with reported bounces, contact restrictions, and unsubscribes.
• Provide general administrative support to the Annual Giving Administrative team as well as other teams in Membership and Development as needed, including:
  • Maintain physical and digital files
  • Track inventory of printed materials and donor gifts and coordinate with Annual Giving Manager when inventory is low.
  • Provide data entry for event and project expense updates as needed.
• Maintain project tracking within task management platform for events and development projects.
  • Adding and updating new tasks, duplicating and editing assignees and dates for new projects.
  • Assist with keeping projects on task and on time by following for assignees as needed.

Preferred Knowledge, Skills & Abilities (KSAs):

• Minimum four-year degree or equivalent combination of education, training, and experience in a related field
• Minimum of two years of project management and event planning experience in a non-profit organization, especially in membership or development/fundraising
• Minimum of two years of experience working with CRM; Salesforce Nonprofit, Tessitura, or Raiser's Edge preferred
• Minimum of two years of experience in working with project management tools/platforms (examples: Asana, Wrike, Trello, etc)
• Must be comfortable in a fast-paced, high-volume environment
• Must have excellent organizational skills, attention to detail and critical thinking skills
• Excellent customer service and written/oral communication skills
• Excellent computer skills including Microsoft Word and Excel
• Ability to work within and maintain Monterey Bay Aquarium's Core Values

Physical Requirements to Perform Essential Job Functions:

• Typical office equipment
• Constant sitting, standing, walking, bending
• Occasional unassisted lifting up to 50 lbs
• Typical office environment, main aquarium and exhibits, occasional offsite events