The main purpose of this job is to oversee and direct the Corporate Physical Security (CPS) Physical Operations Center (PSOC), Remote Operations Center (RMOC) and the Enterprise Investigations Team (EIT) under a CPS VP. Responsibilities include developing, implementing, and managing the strategic and tactical planning for the teams in coordination with CPS regional teams and enterprise functions. In addition, the Senior Director will be responsible for developing a proactive, predictive risk environment, identifying significant security risks and developing progressive mitigation strategies. Ability to lead critical incidents, investigations, emergency communications and physical surveillance technologies.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Leads and manages day-to-day operations of the PSOC, RMOC and EIT, ensuring 24x7 response capabilities for all physical security threats and incidents.
- Establishes the organization's overall security strategy, ensuring it aligns with organizational goals and Charter's physical risk posture.
- Creates and maintains physical security threat and incident management standards and procedures, ensuring compliance with Charter policies, industry best practices and legal regulations.
- Directs planning for security operations and activities across the enterprise, including physical security events, incident management, investigations and operations center management.
- Develops senior strategic relationships and acts as liaison within Charter and corporate security partners.
- Develops and implements a proactive, predictive risk strategy combining early identification of significant security risks in the region with a proactive mitigation and ongoing surveillance program.
Seeks efficiencies, innovation and constant improvement across the teams to enhance coordination and employee experience.
Directly accountable for managing PSOC, RMOC and EIT personnel to include training, career development and performance matters.
Cultivates skilled security leaders within the teams by assigning responsibility, managing accountability and providing opportunities for growth.
Performs other duties as requested.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Advanced effective communication skills and a high level of executive presence
- Comprehensive understanding of the criminal justice system to include federal, state and local criminal statutes and the candidate must have extensive experience managing complex investigations
- Comprehensive understanding of incident reporting and case management
- Extensive experience with progressive security risk management processes and techniques related to physical security, investigations, threat assessment and mitigation
- Understanding of the complexities of software and networking; how the systems work together
- Ability to effectively manage large complex projects
- Ability to efficiently manage multiple tasks simultaneously to completion
- Ability to read and write in English and use mathematic skills accurately to complete daily paperwork Accuracy and attention to detail
- Knowledge and experience with evidence handling and case building for prosecution
- Knowledge of Microsoft Outlook, Word, Excel, and PowerPoint applications
- Experience and/or training in interview/interrogation techniques
Required Education
- Bachelor's degree in area relevant to the security field
Required Related Work Experience and Number of Years
- Combined experience managing personnel and process in the military, local law enforcement or corporate security environments - 15
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
- Knowledge of Federal, state or local regulations relevant to the company and data privacy affecting telecommunication service (i.e., PCI, CPNI, SOX, HIPAA)
- Knowledge of the Telecommunications industry
- Working knowledge of incident management system
- Working knowledge of physical security equipment
- Working knowledge of enterprise security risk management
- Working knowledge of Charter Communication's access control system and video management system
- Working knowledge of Charter Communication's incident management system
- Threat assessment/management
Preferred Education
- Master's degree preferred
- Certification in related security fields (CPP, PCI, PSP, CFE, CFI)
WORKING CONDITIONS
- Office environment
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GSE801 2025-53581 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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