General Purpose of Job:
The Field Technician is responsible for performing various fieldwork tasks, including installation, maintenance, troubleshooting, and auditing ofretail stores in order to deployin-store digital retail media networks. The Field Technician will ensure the seamless operation of digital signage, shopper traffic counters (STCs), and other media technologies across multiple retail locations. The ideal candidate has strong problem-solving skills, technical expertise, and a commitment to delivering high-quality service.
Key Responsibilities:
- Install, configure, and maintain digital signage, networking equipment, and STCs in retail environments.
- Perform store audits, ensuring proper equipment placement,required mounting solutions, and device calibrations.
- Troubleshoot and resolve hardware, software, and connectivity issues both remotely and on-site.
- Utilize automated alerts and diagnostics to identify technical problems and implement solutions.
- Provide real-time in-store support on work orders assigned by support teams, ensuring timely resolution of field service requests.
- Provide real-time in-store support, including technician dispatch for escalated issues.
- Ensure compliance withfederal, state, and retailer specificsafety standards, including operating scissor lifts for elevated installations.
- Maintain accurate service records, issue logs, and resolution tracking to optimize field operations
Job Requirements:
Education:High School education or equivalent
Experience: Technical experienceindigital signage, network installations, or field service operations.
Certificates, Licenses, Registrations: Certified in operating scissor lifts, with knowledge of safety protocols and best practices.
Knowledge, Skills & Abilities:
- Strongtroubleshooting and diagnosticskills for both hardware and software.
- Ability to work independently and efficiently inretail store environments.
- Excellentcommunication and customer serviceskills.
- Physical ability to perform installation work, includinglifting75+ pounds, climbing ladders, and working with electrical setups.
- Validdriver's licenseand willingness to travel as needed.
- Expected travel: 40%
Employees can be expected to be paid an hourly range of $28.00 - $34.00 / hour, based on variations in knowledge, skills, experience, and market conditions.
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We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
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